
Human Resource
➤ Anger Management -
Understanding Anger
➤ Business Succession
Planning - Developing and Maintaining a
succession plan
➤ Conducting Effective
Performance Reviews
➤ Customer Service Training
- Managing Customer Service
➤ Hiring Smart - Behavioral
Interviewing Techniques
➤ Performance Management -
Managing Employee Performance
➤ Stress Management
➤ Building better teams
➤ Change Management -
Change and how to deal with it
➤ Conflict Resolution -
Getting Along in the workplace
➤ Employee Dispute
Resolution- Mediation through Peer Review
➤ Orientation Handbook -
Getting Employees off to a good start
➤ Problem Solving &
Decision Making
➤ Certificate in Human
Resource Management